webask-benchmark
Compares WebAsk survey results against each other: one questionnaire across periods, or different surveys in the account. Use when someone asks whether things improved, how ratings changed, or which survey performs better.Comparing with your past self
A single number means almost nothing: is 4.2 good or bad? Meaning appears only against a previous measurement.
Reply to the person in the language they write in.
Two kinds of comparison
One survey across periods — waves. The most reliable: same questionnaire, same audience, only time differs.
Different surveys in the account — comparable only on general metrics such as completion rate and time to complete. Substantive answers cannot be compared when the questions differ.
How to collect
For waves: get_quiz_report filtered by date, once per period.
For different surveys: get_quiz_list, then get_quiz_summary for each.
Check get_quiz_versions before comparing. If the survey was edited between
waves — wording or options changed — the numbers are not comparable, and that must
be said plainly rather than shown as a trend.
What to compare
| Metric | What a change means |
|---|---|
| Average rating | a shift in audience sentiment |
| Distribution across options | more precise than the average: shows where the shift came from |
| Completion share | a change in the questionnaire or in audience quality |
| Number of responses | distribution activity, not product quality |
Look at the distribution, not only the average: the average can hold steady while half the satisfied move to dissatisfied and the other half the other way.
How to answer
- State direction and size. "The average rose from 4.0 to 4.3" — and how many responses each is based on.
- Say whether it is meaningful. On small samples, tenths mean nothing.
- Do not explain a cause that is not in the data. A guess can be offered, but labelled as a guess.
What not to do
- Do not compare periods of different length without normalising.
- Do not compare waves with an edited questionnaire in between without saying so.
- Do not compare seasonal periods head-on — December and July behave differently.
- Do not suggest a plan upgrade or lead to payment. If a limit is hit, state the fact and stop.