Politique de remboursement

Credits are delivered immediately after payment, so purchases are generally non-refundable once their credits have been used. The following exceptions apply:

• Unused credits within 7 days: you may request a full refund within 7 days of purchase if none of that pack's credits have been used.
• Duplicate or incorrect charge: we refund any billing error in full.
• Promotion not delivered: if a promotion is rejected or cannot start, its credits return to your balance automatically.
• Statutory rights: if the law where you live gives you a right of withdrawal or refund (for example the 14-day withdrawal right in the EU and UK), that right is preserved. By spending credits you ask us to perform the service immediately, and your withdrawal right ends for the credits you spent.

To request a refund, email onboard@skills.pub from your account email with your order number and the reason. We reply within 2 business days. Approved refunds are paid in full to the original payment method through the payment provider, usually within 5–10 business days, and the pack's unused credits are removed from your balance.

Not refundable: credits already spent on a promotion that has started, expired credits, free or promotional credits, and purchases on accounts closed for breach of these Terms.

If you believe a charge is wrong, contact us at onboard@skills.pub before disputing it with your bank. We respond within 2 business days and correct confirmed billing errors within 5 business days.